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TE MATAPIHI KI TE AO NUI
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A–Z o ngā ratonga
A–Z of services

CB01589-Manaaki Desk-16

This A–Z list brings together the key services available across Te Matapihi. Use it to quickly find what’s on offer, where to access it, and how each service can support your visit.

Pae Manaaki | Manaaki Desks

You’ll find Pae Manaaki | Manaaki Desks across the building, including near the main entrance on the Ground Level. Our friendly team can help you with a wide range of support and services.

A staff member stands behind a wooden counter assisting a visitor and a child who is reaching toward the counter. Additional people are visible in the background near decorative panels with circular cut‑out patterns.
  • Find books and information
  • Join the library
  • Book meeting rooms
  • Pay Council rates and fees during business hours
  • Purchase rubbish and recycling bins
  • Answer general enquiries

Key services across the building

A

  • Accessibility car parks | Tūnga Waka Hauā

  • Accessible car parks are located in Te Tūāpapa | Basement, providing step‑free access via internal lifts to all public levels.

  • Accessible toilets | Wharepaku Whaikaha

  • Accessible toilets are available on every level of Te Matapihi ki te Ao Nui

B

  • Bike parking | Tūnga Pahikara Kaimahi

  • Secure bike parking is available in the Te Tūāpapa | Basement, with lift access to all public levels above. Bike parking is also available at street level outside entries on Victoria and Harris Streets.

  • Book issues

  • Borrow library items using the WCL Mini app, self issue machines (available on all levels) or with help from library staff at our Pae Manaaki | Manaaki Desks.

  • Book returns

  • Return library items on the Te Papa Whenua | Ground using the book returns slot to the side of Kōpurawhetū Tomokanga | Victoria Street entrance.

C

  • Café

  • Central Ground Café offers food and drinks, with comfortable seating for relaxing or meeting others. It is available at the Te Ngākau Civic Square end of Te Papa Whenua | Ground.

  • Caregivers’ room | Te Rūma Kaitiaki

  • A private space for caregivers, with facilities to support feeding, changing, and resting with pēpi - adjacent to Taiwhanga Tamariki | Children’s Space on Te Papa Whenua | Ground.

D

  • Digitisation stations

  • Equipment for digitising photos, documents, and other personal materials will soon be available in Tō Tātou Pōneke, on Te Papa Tuarua | Level 2.

E

  • Exhibitions

  • Rotating exhibitions showcasing art, stories, and taonga, including gallery and window spaces throughout the building. See our Exhibitions page for more information

G

  • Gaming screen

  • A gaming screen is available in the Rangitahi | Youth space on Level 2.

I

  • Interfaith room | Te Whare Whakapono

  • A quiet, inclusive space for reflection, prayer, and contemplation, open to people of all faiths and beliefs, is available for use on the Te Papa Waenga | Mezzanine level. Ask at Pae Manaaki | Maanaki Desks for access.

L

  • Local history and archives

  • Access Wellington’s archives and local history collections. Learn more about how to access and collections and services available on our Tō Tātou Pōneke | Our Wellington page.

  • Lockers | Ngā Raka

  • Short‑term lockers are available for storing bags and personal items during your visit.

  • Low sensory room | Te Whaitua Mārū

  • A calm, low‑stimulation space with soft lighting and furnishings, designed for visitors who need a quieter environment, located on Te Papa Whenua | Ground. Ask at Pae Maanaki | Manaaki Desks for access.

M

  • Makerspaces | Ngā Te Whaitua Auaha

  • Hands‑on creative spaces with tools, equipment, and workshops for making, learning, and experimenting, located on Te Papa Tuatahi | Level 1. Learn more on the Makerspaces page.

  • Meeting rooms | Ngā Hui

  • A range of bookable meeting rooms in different sizes across the building. See our Find or book your spaces page for more information.

N

  • Nōku te Ao - Capital E

  • Play‑based learning spaces and programmes for tamariki and whānau, delivered by Capital E. Learn more on the Nōku te Ao page.

O

  • Oral history recording

  • Facilities and support for recording oral histories and personal stories. See the Tō Tātou Pōneke team at the Maanaki service desk on Te Papa Tuarua | Level 2.

P

  • Pram parking | Tūnga Waka Pēpi

  • Tūnga Waka Pēpi | Buggy Parks provide dedicated pram parking near family‑focused areas of the building.

  • Public Computers (printing, scanning, copying) |Ngā Rorohiki Tūmatanui

  • Free public computers with access to printing, photocopying, and scanning services. Learn more on the Library Services page.

R

  • Reading room | Rūma Pānui

  • A managed quiet reading space for research, focused study, and access to heritage materials. Located in Tō Tātou Pōneke | Our Wellington on Te Papa Tuarua | Level 2.

  • Record players

  • Listen to vinyl records using in‑house record players and the library’s music collection on Level 2.

S

  • Sound Studio | Taupuni Hopuoro

  • A dedicated studio for audio recording, podcasting, and sound projects, located on Te Papa Tuarua | Level 2. See Find or book a space for access and booking information.

W

  • Water stations | Puna Wai

  • Drinking fountains and water refill stations are available throughout the building for bottles and drink containers.

  • Free Wi‑Fi

  • Free public Wi‑Fi is available across all public spaces in Te Matapihi. Use WellyWiFi to access, after accepting the terms and conditions of use.